Knowledge management systems refer to any kind of IT system that stores and retrieves knowledge, improves collaboration, locates knowledge sources, mines repositories for hidden knowledge, captures and uses knowledge, or in some other way enhances... Read More
Knowledge Management
A knowledge management software solution pools knowledge from a wide range of employees and departments, and stores it at a central location that is easy to locate. Optimized search functionality should be employed to locate content easily, quickly... Read More
A professional knowledge base system must comprise of the following components. These modules must be present in the knowledge base before you decide to procure it for deployment in your company. Articles Article Submission Article... Read More
The knowledge base is a tool which companies can use to share information with users and the clients. It is central repository of articles and FAQ which a company can create to helps users solve issues quickly and efficiently in a self-help manner.... Read More
Even though the terms Technical support and Customer support sound to be similar but their roles in helping customers vary. Customer support refers to the act of assisting consumers and can range from planning, installing, training, troubleshooting,... Read More