What is a Knowledge Base?
The knowledge base is a tool which companies can use to share information with users and the clients. It is central repository of articles and FAQ which a company can create to helps users solve issues quickly and efficiently in a self-help manner. One of the important features to company growth is effective knowledge management & sharing. With a Corporate Knowledge Base, Companies can easily share information with their customers, partners and employees. For example, PHPKB is a software that allows you to setup and manage a knowledge base for use of internal knowledge sharing with staff (employees) as well as for external knowledge sharing with customers, partners and/or affiliates.
For more information, please refer to the Wikipedia article for knowledge base.