Glossary of Terms
Glossary is usually defined as an alphabetical list of technical terms in some specialized field of knowledge. This knowledge base glossary provides a collection of knowledge base documents that define many technical terms. These terms are arranged alphabetically, but you can quickly jump to a specific term by selecting its first letter from the index of the knowledge base glossary below.
10 Glossary Terms Found.
A term sometimes used in knowledge management to describe the process of enhancing an organisation’s ability to implement knowledge management principles and practices.
A CAPTCHA (an acronym for "Completely Automated Public Turing test to tell Computers and Humans Apart", trademarked by Carnegie Mellon University) is a type of challenge-response test used in computing to determine whether or not the user is human. The term was coined in 2000 by Luis von Ahn, Manuel Blum, Nicholas J. Hopper of Carnegie Mellon University, and John Langford of IBM. A common type of CAPTCHA requires that the user type the letters of a distorted image, sometimes with the addition of an obscured sequence of letters or digits that appears on the screen.
Chief Information Officer (CIO)
A senior position with strategic responsibility for information management and information technology.
Chief Knowledge Officer (CKO)
A senior position with strategic responsibility for knowledge management.
In computing, a content management system (CMS) is a document centric collaborative application for managing documents and other content. A CMS is often a web application and often it is used as a method of managing web sites and web content. The market for content management systems remains fragmented, with many open source and proprietary solutions available.
The process of getting people’s knowledge into a form by which it can be communicated independently of those people. The most common method is writing things down and putting them into documents and databases. Other methods include pictures, and sound and video recordings.
A contact center (also referred to as a customer interaction center or e-contact center) is a central point in an enterprise from which all customer contacts are managed. A contact center would typically be provided with special software that would allow contact information to be routed to appropriate people, contacts to be tracked, and data to be gathered.
Content Management, also known as CM, is a set of processes and technologies supporting the evolutionary life cycle of digital information. This digital information is often referred to as content or, to be precise, digital content.
A digital currency based on a cryptographic system. Bitcoin (BTC), Ethereum (ETH) and Litecoin (LTC) are some examples of the cryptocurrency.
Customer Service and Support
Customer service and support (CSS) is the part of a company’s customer relationship management (CRM) department that interacts with a customer for their immediate benefit, including components such as the contact center, the help desk, and the call management system.