Skip to Content

Which is the Best Live Chat Software with an iPhone or Android app?

What is the best live chat software for an e-commerce site that comes with an iPhone or Android app? I’m looking into which Live Chat support software comes with an Android and/or iPhone app for implementation on my website. Live chat support software is an important tool to bridge the communication gap between you and your customers.

Without a live chat solution in place, your customers only have the option to call your technical support, billing and sales departments or send an email describing their problem and they usually wait for 24-72 hours to receive a reply from you which can be frustrating, particularly when dealing with a technical issue. Well, nobody likes to wait for so long these days and this is an important reason why you should implement a live chat support system on your website for your customers to talk to the support agents in real time. Moreover, your competitors are already offering live help to the website visitors/customers. So, why don’t you?

Live Chat Support Software with iPhone or Android App

I want to integrate live chat software to my online site. Which provider would you suggest? Well, you can go with any live chat software provider, however, please make sure that it covers the following features.

  • Easy installation
  • User-friendly options
  • Reliable and Secure
  • Comes with a host of Operator Capabilities
  • Tracking & Monitoring Features
  • Sound and visual alerts for incoming messages
  • Built-in spell checker and a typing indicator
  • Comes with 24/7 customer support
  • Embedded instant messenger for internal communication
  • Should be priced reasonably (for monthly subscription)
  • Should offer a free trial to test their service
  • An app for iPhone and/or Android is a big plus

Powered by PHPKB Knowledge Base Software